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RETURN INSTRUCTIONS

This is a very rare situation but we sincerely apologized if you have received a defected/ incorrect item from us.

Also, the return & exchange service has been extended to customers with dissatisfied purchases due to sizing problems and other matters. But do note that returns are not free and have to be reimbursed by the customer for additional postage cost. For more information, please read on.

To request for a return, please kindly notify us via email at [email protected].com

 

RETURNS

Outlet address:  Dacour @ Raffles Place, 16 Collyer Quay #02-13, Income at Raffles, Singapore 049318

All returned item(s) must be unworn and unwashed. Item(s) that does not meet the criteria will be denied.

 

RETURN & EXCHANGE POLICY FOR DISSATISFIED PURCHASE

– Costs for both return shipping as well as shipping back to the recipient will have to be bear by the customer fully.
– Customers with dissatisfied purchase are only entitled to a limit of ONE exchange per order.
– Any further exchanges after a new exchange made to the existing order will strictly not be allowed.
– To be eligible for an exchange, merchandise must be returned in original condition. Any item that does not meet the criteria will not be accepted.
– Returns & exchanges are accepted within 14 days of dispatched date for orders send to Singapore, within 28 days for international orders.
– Any items that are returned to us after the stipulated period will sadly be ignored.
– The returned goods are your responsibility until they reached our office.
– For exchanges, once we have received your package, we will process it within 3 working days.
– Please kindly attach the return notice together with your package.
– Strictly no cash refund

 

RETURN & EXCHANGE POLICY FOR DEFFECTED/ INCORRECT ITEMS

– Cost for return shipping as well as shipping back to the recipient is absolutely free for defected and incorrect item(s).
– To be eligible for an exchange or refund, merchandise must be returned in original condition. Any item that does not meet the criteria will not be accepted.
– Returns & exchanges are accepted within 14 days of dispatched date for orders send to Singapore, within 28 days for international orders.
– Any items that are returned to us after the stipulated period will sadly be ignored.
– The returned goods are your responsibility until they reached our office.
– Please kindly attach the return notice together with your package.
– For exchanges, once we have received your package, we will process it within 3 working days.
– For refunds, once we have received your package, we will process it within 7 working days.
– Length discrepancy of 0.5 – 1.5″ in our given measurements shall not be considered as a defect.